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Helpful Information
Frequently asked questions
General
When do you go live for rip & ship?
We stream multiple nights a week across Twitch, TikTok, and YouTube. You’ll see a banner on the site when we’re live. Want your packs opened on stream? Include your stream username and platform at checkout and select the correct shipping method.
What happens if I buy during a time you’re not live?
Can I buy sealed product without joining a stream?
What’s the difference between “Hits Only” and “With Bulk”?
Can I combine multiple orders to save on shipping?
Do you ship internationally?
Can I cancel my order?
My package was lost or damaged—what do I do?
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